GDPR Policy

GDPR Policy

Pandora Designs Limited takes the security of your data very seriously. We respect data privacy and strive to protect it by ensuring a safe and secure atmosphere for all our clients. Whilst we endeavour to ensure the security of our systems and the information we hold, no service is guaranteed to be completely secure. If you have any concerns that your personal information has been put at risk, please get in touch straight away.

The European Union has passed the General Data Protection Regulation (GDPR) in 2016. It will be enforced from May 25, 2018, and will replace the 1995 EU Data Protection Directive (Directive 95/46/EC). The norms of GDPR aims to unify and strengthen the security and protection of personal data all over the EU.

Pandora Designs Limited supports the GDPR and ensures all our services comply with the new norms by May 25, 2018.

The key principles of the GDPR are that personal data is:

  • processed lawfully, fairly and in a transparent manner in relation to individuals;
  • collected and processed only for specific lawful purposes;
  • adequate, relevant and limited to what is necessary;
  • accurate and kept up to date;
  • kept for no longer than necessary; and
  • kept secure.

We respect your privacy and are committed to protecting your personal data and have made updates to our policies and procedures in order to be compliant with our obligations under the GDPR. We will still continue to provide the services the same services to you. Further information can be found in our privacy policy.

Roles and Scope of Processing Data

As between Pandora Designs Limited and the Customer, the customer is the Data Controller of his/her data, and Pandora Designs Limited is its processor. While processing, Pandora Designs Limited shall process data according to the customer’s direction by following data protection policies as directed by GDPR.

Data Protection Policy

Being a server management company, we may have root server access. It helps us to detect, resolve and mitigate any errors or bugs at the server level. We have taken the best efforts from our side not to access, store, modify, delete or transmit any sensitive data whatsoever to any third party directly or indirectly in any way.

At Pandora Designs Limited, we pledge to follow a very transparent and secure data protection policy, where we strive every day to safeguard the sensitive information located on the servers we work on at any cost.

Account Deletion Policy

You, as the Pandora Designs Limited client, are responsible for the deletion of data as the Data Controller for any data hosted on our services.

Any information you delete, modify or change is done so immediately on our servers.

Whereby we provide additional backups, this data is held for a maximum of 30 days.

Where we act as the Data Controller, such as the information held to enable your subscription, we hold this data actively only during your subscription period. Upon cancellation of subscriptions, or services rendered by Pandora Designs Limited, we will hold your data for a maximum of a further 365 days. This data is limited to name, address, email address and phone number. Any technical information, that may contain personal data, such as access logs, is stored on our services for no longer than 30 days and deleted automatically.

You may request we remove your data before the 365 day period by emailing us. We will receive, process and respond to your request within 7 (seven) working days.

Confidentiality of Processing

At Pandora Designs Limited, any authorised person administered to process data of our clients shall be under the obligation of confidentiality as prescribed by law.

If you have any questions or need further clarifications regarding our policy, feel free to get in touch with us.

This policy was last updated in May 2018

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